Frequently Asked Questions

  1. What methods of payment do you accept?
  2. Can I change or cancel my order?
  3. How do I write a product review?
  4. Can I buy a single shoe?
  5. How do I clean my footwear?
  6. The style I want is out of stock, when will you get more?
  7. What do your different widths mean?
  8. Can you send me some stickers?
  9. Where can I buy laces for my 1000 Mile boots?
  10. How do I care for my 1000 Mile boots?
  11. Can I purchase replacement insoles?
  12. What is your 30 day Comfort Guarantee?

1. What methods of payment do you accept?

We currently accept the following methods of payment: Visa, MasterCard, American Express, Discover and PayPal.

We do not accept cash, CODs, checks, credit card gift cards (unless bank issued) or money orders.

Due to our US credit card verification service, we are unable to accept credit cards with international billing addresses.

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2. Can I change or cancel my order?

We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed, it generally goes immediately into the fulfillment process and may not be cancelled or changed. If you realize you've made a mistake after placing your order, please contact us immediately.

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3. How do I write a product review?

In order to write a review you must be signed in. If you haven’t already done so, please create a user account on our site. When you are all signed in, you will see "Write a Review" to the right of any style on our product pages. Simply click on this and you will be able to title your review, give a "star" rating and write your comments.

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4. Can I buy a single shoe?

Sorry, we cannot accommodate single shoe orders at this time. Our footwear is not only sold, but also manufactured in pairs.

If you require two different size shoes, we would recommend contacting the National Odd Shoe Exchange (oddshoe.org) where they can try to match you up with someone to exchange for the correct sizes needed.

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5. How do I clean my footwear?

In general we recommend the following guidelines for cleaning the footwear:

Cleaning
On a regular basis, brush away any surface dirt with a soft brush. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off.
Drying
Open footwear fully, remove the insole and laces and dry at room temperature. Never expose to heat!
Conditioning
Recommended treatment depends on construction and materials of the footwear (most treatments do alter color and appearance).
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6. The style I want is out of stock, when will you get more?

We are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the "add to cart" button will turn grey and above it you will see a link to "Notify me when available".

This will bring you to our sign-in page where you can sign-in or create an account. As soon as we get more inventory of the item, we will email to let you know!

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7. What do your different widths mean?

Our footwear is made in an array of widths in order to provide our customers with the best fit possible. See chart below for width descriptions:

  • N = Narrowest width
  • B = Narrow width
  • D = Average or medium width
  • M = Equal to a "D" or medium width
  • E = the narrower of the "wide" widths
  • W = Equal to an "E" or wide width
  • 2E or EW = Extra wide width
  • 3E = A little more wide than a 2E
  • 4E = Our widest width offering

Whenever possible have your foot measured with a Brannock device by a shoe care professional. Using a Brannock device is the most accurate method to determine your shoe size and width.

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8. Can you send me some stickers?

Yes we will be happy to! Please email us your request and include your name, address, email address, and phone number.

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9. Where can I buy laces for my 1000 Mile boots?

Our Original 1000 Mile laces are available under 1000 Mile > accessories > laces

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10. How do I care for my 1000 Mile boots?

The 1000 Mile boots offer Horween leather.

The specific tan is Chromexcel; it is the original Hot-Stuffed leather (the oil in the leather stays in it pretty much for life of the boot) and is for this reason “self-polishing.”

You can clean with a damp cloth (and/or with a shoe cleaner) and then polish with a polishing cloth or brush — adding mink oil or a polishing wax won't hurt the leather and will gloss it up. Here is a video that you may find helpful.

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11. Can I buy replacement insoles?

Yes! Our replacement insoles can be purchased directly on our site, under accessories or by clicking here.

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12. What is your 30 day Comfort Guarantee?

Wear eligible boots or jackets for 30 days and if you aren’t completely satisfied that it is the most durable and comfortable you’ve ever worn, send it back for a full refund. Please contact our customer service team for additional details.

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