| PROVINCE | ESTIMATED DELIVERY STANDARD |
|
Ontario & Quebec
|
2-3 business days
|
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Prince Edward Island, Nova Scotia & New Brunswick
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3-4 business days
|
|
Alberta, Manitoba & Saskatchewan
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3-5 business days
|
|
Newfoundland & Labrador
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3-6 business days
|
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British Columbia
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5-7 business days
|
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Yukon Territories, Northwest Territories & Nunavut
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5-8 business days
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Exceptions apply to certain rural areas based on geographic location and environmental factors. During sale and promotion periods, delivery might take longer than usual.
Orders placed on, or the day before one of these dates will have an extended delivery time of a few extra business days.
Our warehouses are closed on the following holidays and will not process orders until the next business day:
|
Good Friday / Easter Monday Victoria Day Memorial Day (US) Family Day (Ontario) Canada Day Independence Day (US) Civic Holiday |
Labour Day Thanksgiving (Canada) Thanksgiving (US) Christmas Eve Christmas Day New Year’s Eve New Year’s Day |
Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays. Orders placed between 10 am Friday and 7 am Monday (Eastern Time) will not be processed until Monday morning.
Due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel your order and make such orders subject to additional conditions (e.g. requiring a minimum order value)
During sale and promotion periods delivery might take a little longer than normal. When you order more than one product, your order might arrive in different packages and arrive on different days.
You will receive a notification in case of cancellation or in case of difficulties with processing your order shortly after the issue is identified.
Please note that your delivery address can be different from your billing address, as long as they are both in the same country.
We currently only offer shipments of orders within Canada.
Possible status messages include:
Order Received:
This means we have received your order but our order management team has not yet processed it in our system. You will receive an email to confirm this.
Order Shipped:
This means your order has left our warehouse and is either in the process of being delivered, or has already been delivered. With a track & trace code* you can follow the journey of your package.
You can only track the status with the track & trace code in the shipping confirmation email of your customized order.
Orders can be packed in more than one box, and each box will have its own unique track & trace code. The different packages may arrive on different days.
Returns Received:
This status appears if you have returned (part of) your order and it has arrived at our warehouse. You will also receive an email to confirm this. Your refund for the returned items will be processed within 14-30 days as long, as the items meet the requirements of our returns policy.
*Please note that it takes at least 24 hours for tracking codes to be activated.
Email: wolverinecanada@wwwinc.com
Phone:
Please call 1-833-973-6624 Mon-Fri, 8AM-9PM ET, Sat-Sun, 9AM-6PM ET
Location:
Customer Service
6225 Millcreek Drive
Mississauga, ON L5N 0G2
Contact us
Chat
Weekdays: 9am to 9pm (EST)
Weekends: 9am to 5pm (EST)
Estimated wait time 1-10 minutes
Phone
1-833-973-6624
Monday-Friday 8am-9pm (EST)
Saturday-Sunday 9am-6pm (EST)
Location
Wolverine.ca Customer Service
6225 Millcreek Drive
Mississauga, ON L5N 0G2