Frequently Asked Questions:

Shipping Methods and Charges
Shipping Restrictions
Methods of Payment
Order by Phone
Tracking Your Order
Cancelling or Changing Your Order
Easy Returns & Free Exchanges
International Ordering
Contact Us

Shipping Methods and Charges
Our shipping methods are as follows:

UPS Standard Ground
$6.95 for one item
$2.95 for each additional item

Standard orders should arrive within 7 to 10 business days.

FedEx Two Day Delivery Charges

Amount of Order	Each Item
Up to $50	$10
$50.01 - $75	$13
$75.01 - $150	$17
Over $150	$18

FedEx Overnight Delivery Charges

Amount of Order	Each Item
Up to $50	$25
Over $50.01	$30

Most orders ship within 24 - 48 hours, Monday - Friday

Shipping Methods and Charges for Alaska and Hawaii
All orders are shipped FedEx Two-Day Delivery
Charge: $17.00 per item.
Deliveries to certain locations in Alaska and Hawaii may require additional time in transit depending upon your delivery schedule.
Alaska and Hawaii residents will incur an additional shipping cost for exchanges.

Please note that orders placed between 5 p.m. Friday and 7 a.m. Monday Eastern Time will not be processed until Monday morning. Our warehouses are closed the following holidays and will not process orders until the following business day:
Memorial Day
July 3
Independence Day
Labor Day
Thanksgiving
Day after Thanksgiving
Christmas Eve
Christmas Day
New Year’s Eve
New Year’s Day

Shipping Restrictions
At this time, UP Footgear ships to the 48 continental United States. We also ship to military post offices, using USPS only. Expedited shipping is not available for military post office addresses.
We are currently unable to ship to P.O. Box addresses.

Methods of Payment
We currently accept the following credit cards:
Visa, Mastercard, American Express, Discover.
Unfortunately, at this time we cannot accept cash, CODs, checks, or money orders.

Order by Phone
Want to place an order, but rather not buy online? You may browse www.wolverine.com, choose your shoes, and call our customer service department direct with your order. The same shipping methods and charges apply, and you can even track your order online. Just call 1-866-699-7369 Monday through Friday, between 8 a.m. and 5 p.m. Eastern Time.

Tracking Your Order
After you place an order, we will send you an email with an order confirmation number. You can track the status of your order with this number on our website by going to “Track Your Order” on the home page of www.upfootgear.com.

After your order has been shipped, we will send you another email with a tracking number. You may click on the link in your email and go directly to the shipping company website to track your order. If parts of your order are shipped at different times, you will be notified of each shipment and its separate tracking number.

Cancelling or Changing Your Order
We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfillment process and you may not cancel or make any changes to the order. If you realize you made a mistake after placing your order, you may return it UNWORN for an exchange or refund within 30 days from time of purchase.

Easy Returns & Free Exchanges
We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. For your convenience, a pre-paid return label will be enclosed with your order for exchanges. If there is no label enclosed, just call 1-866-699-7369 to request one. You may use this label to make a return, however we will deduct the shipping and handling charges from your refund.

Please return footwear in the original shoe box and include the provided return card indicating your return instructions, as well as your order’s packing slip or carton content label. If you no longer have your return card or did not receive one, click here for a printable version of the return card. Unfortunately we cannot refund your original shipping charge. Alaska and Hawaii residents will incur an additional shipping cost for exchanges.

Please allow two weeks for your return to be processed. You will receive an email when your exchange or return has been processed. A credit should appear on your credit card within two billing cycles.

If you return unworn merchandise after the 30-day period, but within 90 days of purchase, we will offer you a merchandise credit to use towards your next purchase. There are no refunds available for merchandise returned after the 30-day period.

If you suspect a defect on worn merchandise, the merchandise must be returned for inspection and a determination of eligibility for a refund, exchange or merchandise credit. Please call 1-866-699-7369 for further instruction on returning defective merchandise.

International Ordering
At this time, we ship orders only within the continental United States. For information regarding our international partners, please call 1-866-699-7369.

Contact Us
Still have questions? Call our toll-free customer service number (1-866-699-7369) Monday through Friday, between 8 a.m. and 5 p.m. Eastern Time, or email us at (upfootgear@wwwinc.com).